H&R Block reports issues with tax filing software

It’s tax day in the U.S. and one of the largest tax preparation companies said some users experienced issues with their software.

In a social media post, H&R Block confirmed that some people using the desktop version of their software were unable to submit returns electronically.

“We are aware of an issue preventing some desktop software users from e-filing their returns. Online clients and clients working with our tax professionals virtually or in person are not impacted.” The company posted.

H&R Block told users to try again later or to print and mail their returns.

The company said the web-based version of their software and people meeting virtually or in-person with tax professionals are not impacted.

Some users reported being charged multiple times for each attempt made to file. H&R Block responded to those concerns, telling customers that the temporary authorization holds would expire and that they would not be charged.

H&R Block said the problem was resolved Monday afternoon.