The wheelchair had repeatedly broken down, leaving Michael Sulsona at the mercy of the VA.
Despite having lost both of his legs in service to his country, each time the chair malfunctioned, the agency refused to replace it. Instead, they sent someone to do patchwork repairs.
“Three employees, David, Marcus and Souleyman jumped to my assistance immediately. They placed me in another chair while they went to work. They took the wheelchair apart and replaced the broken parts,” he began "I left 45 minutes after closing hours in my wheelchair that was like new. I kept thanking them and all they could say was, "It was our honor."The actions of these three employees at Lowe's showed me there are some who still believe in stepping to the plate. They didn't ask any questions, didn't feel the need to fill out any forms or make phone calls. Someone needed help, and they felt privileged to be given the opportunity.”
“We were very sorry to hear about the reported circumstances surrounding Mr. Sulsona’s request for a new wheelchair. We quickly investigated and can report the Veteran’s new custom wheelchair was delivered to him today, and it along with his back-up will be serviced by the VA as needed. Too many Veterans wait too long to receive their care and benefits, and this has never been acceptable. Providing Veterans like Mr. Sulsona the quality care and benefits they have earned through their service is our most important mission at the Department of Veterans Affairs.”