H&R Block reports issues with tax filing software

H&R Block Net Income More Than Quadruples ORANGE, CA - FEBRUARY 26: An H&R Block Inc. brochure sits on a United States income tax return February 26, 2003 in Orange, California. H&R Block reports that its net income more than quadrupled in its fiscal third quarter, ending January 31, with a 31% rise in revenue. The company is reporting a net income of $132.3 million, or 73 cents a share, compared with $29.6 million, or 16 cents a share, a year earlier. (Photo by David McNew/Getty Images) (David McNew/Getty Images)

By Skyler Cooper

It’s tax day in the U.S. and one of the largest tax preparation companies said some users experienced issues with their software.

In a social media post, H&R Block confirmed that some people using the desktop version of their software were unable to submit returns electronically.

“We are aware of an issue preventing some desktop software users from e-filing their returns. Online clients and clients working with our tax professionals virtually or in person are not impacted.” The company posted.

H&R Block told users to try again later or to print and mail their returns.

The company said the web-based version of their software and people meeting virtually or in-person with tax professionals are not impacted.

Some users reported being charged multiple times for each attempt made to file. H&R Block responded to those concerns, telling customers that the temporary authorization holds would expire and that they would not be charged.

H&R Block said the problem was resolved Monday afternoon.