:quality(70)/cloudfront-us-east-1.images.arcpublishing.com/cmg/U6QRJ5S7QLJAEFG5MIG6ZPJMHA.jpg)
This story originates at the Veterans Affairs Department where millions have been spent on call centers for employment of veterans.
But reports show the centers have far more workers than they have work.
In two centers workers handled an average of under two and a half calls per day for an entire year.
Good business sense tells you the centers would cut back on hours or employees but the opposite is true.
The VA centers went to 24 hours a day, seven days a week operations.
Both centers are run by private contractors and it was projections from those contractors that led to the expansion.
Once the extra hours were added the number of calls handled went down even further to an average of 1.4 calls a day per employee.
So how much did that cost you and me?
A report by the inspector general estimates a waste of nearly $13 million through 2015.
The findings also point out the VA could have cut back on the losses by simply asking the contractor for details on how the workload was being handled and money was being spent.
:quality(70)/cloudfront-us-east-1.images.arcpublishing.com/cmg/BY5Q5EUP55A3NBU6AQNWFJQCO4.jpg)
Sign Up
