The CEO of First Fidelity Bank says they started getting complaints a couple of days ago about robocalls from both customers and non-customers.
Lee Symcox, CEO of First Fidelity Bank, is urging people to never give out personal or banking information over the phone.
Symcox says, “We want to remind our customers that we will never contact them directly for bank account information.”
People are reporting fraudulent phone calls to their cellphones and landlines from someone claiming to represent the bank and requesting debit card information.
Bank leaders say there is no way to know how many people have been contacted.
Symcox says, “If you’re concerned that your First Fidelity Bank debit card, credit card or bank account has been compromised, it’s important you contact us immediately. The sooner we know what’s happened, the better we can rectify the situation.”
First Fidelity Bank customers who wish to report fraud or have questions can call (918) 728-6345.
Here are a few key tips if you detect suspicious or fraudulent activity.
- Trust your instincts – if it doesn’t seem plausible, it probably isn’t.
- Banks will never call and ask you to provide any account numbers or other personal identification numbers over the phone. This is a clear red flag and a sign that you may be part of a scam. Never share information with a caller.
- Should you receive a call like this, hang up and call your bank’s customer service line or go to a bank branch to report the incident.
- If you have already given your information over the phone, contact your bank immediately. They will be able to guide you through the necessary steps to help you protect your finances.