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United unveils 10 policy changes, will pay bumped passengers up to $10,000
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United unveils 10 policy changes, will pay bumped passengers up to $10,000

VIDEO: Passenger Removed From United Airlines Flight

United unveils 10 policy changes, will pay bumped passengers up to $10,000

United Airlines has announced 10 policy changes after a video of passenger David Dao being dragged off a plane went viral earlier this month.

>> Man forcibly removed from flight after not voluntarily giving up seat

In what may be the biggest change, the airline will now offer travelers as much as $10,000 to relinquish their seats on overbooked flights, up from $1,350, according to Bloomberg.

>> United Airlines passengers describe scene as man dragged off flight

In a Thursday news release, the airline also pledged to take the following actions:

  • “Limit use of law enforcement to safety and security issues only.
  • “Not require customers seated on the plane to give up their seat involuntarily unless safety or security is at risk.
  • “Establish a customer solutions team to provide agents with creative solutions such as using nearby airports, other airlines or ground transportation to get customers to their final destination.
  • “Ensure crews are booked onto a flight at least 60 minutes prior to departure.
  • “Provide employees with additional annual training.
  • “Create an automated system for soliciting volunteers to change travel plans.
  • “Reduce the amount of overbooking.
  • “Empower employees to resolve customer service issues in the moment.
  • “Eliminate the red tape on permanently lost bags by adopting a 'no questions asked' policy on lost luggage.”
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United unveils 10 policy changes, will pay bumped passengers up to $10,000

In a statement, United CEO Oscar Munoz apologized for the incident and said the airline is "taking concrete, meaningful action to make things right and ensure nothing like this ever happens again."

>> United Airlines changes policy after man dragged from plane

"Our review shows that many things went wrong that day, but the headline is clear: Our policies got in the way of our values and procedures interfered in doing what's right," Munoz said. "This is a turning point for all of us at United, and it signals a culture shift toward becoming a better, more customer-focused airline. Our customers should be at the center of everything we do, and these changes are just the beginning of how we will earn back their trust."

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  • Trading barbs with President Donald Trump via Twitter on Tuesday, women Democrats demanded that Congress investigate past claims of sexual misconduct leveled against the President during the 2016 campaign, as several lawmakers took the extra step of asking for Mr. Trump’s resignation. “President Trump should resign. But, of course, he won’t hold himself accountable,” said Sen. Kirsten Gillibrand (D-NY), who has emerged as the leader of efforts to pressure the President on the issue of past allegations. Mr. Trump lobbed a Twitter barb directly at the New York Democrat on Tuesday morning, labeling her a “lightweight” and “total flunky.” Lightweight Senator Kirsten Gillibrand, a total flunky for Chuck Schumer and someone who would come to my office “begging” for campaign contributions not so long ago (and would do anything for them), is now in the ring fighting against Trump. Very disloyal to Bill & Crooked-USED! — Donald J. Trump (@realDonaldTrump) December 12, 2017 Gillibrand answered back, saying her voice would not be shut down by the President. You cannot silence me or the millions of women who have gotten off the sidelines to speak out about the unfitness and shame you have brought to the Oval Office. https://t.co/UbQZqubXZv — Kirsten Gillibrand (@SenGillibrand) December 12, 2017 And she was joined by other Democrats as well, in calling for the stories about the President to get more of a public airing. . @realDonaldTrump is a misogynist, compulsive liar, and admitted sexual predator. Attacks on Kirsten are the latest example that no one is safe from this bully. He must resign. https://t.co/7lNI23K7ib — Senator Mazie Hirono (@maziehirono) December 12, 2017 Are you really trying to bully, intimidate and slut-shame @SenGillibrand? Do you know who you're picking a fight with? Good luck with that, @realDonaldTrump. Nevertheless, #shepersisted. https://t.co/mYJtBZfxiu — Elizabeth Warren (@SenWarren) December 12, 2017 A day after the White House turned aside questions about past claims made by women against the President, Mr. Trump directly addressed the matter, saying that it was all “FAKE NEWS,” calling the charges against him nothing more than ‘false accusations and fabricated stories.’ Despite thousands of hours wasted and many millions of dollars spent, the Democrats have been unable to show any collusion with Russia – so now they are moving on to the false accusations and fabricated stories of women who I don’t know and/or have never met. FAKE NEWS! — Donald J. Trump (@realDonaldTrump) December 12, 2017 At a news conference on Tuesday afternoon, a group of House Democratic women asked Rep. Trey Gowdy (R-SC), the head of the House Oversight committee, to investigate the accusations against Mr. Trump. “At least 17 women have publicly accused the President of sexual misconduct,” the letter to Gowdy stated. “The President’s own remarks appear to back up the allegations,” the letter continued. “The President has boasted in public and in crude terms that he feels at liberty to perpetrate such conduct against women.” “The ‘Me-Too’ movement has arrived,” said Rep. Lois Frankel (D-FL). “Victims must be heard, perpetrators must be held accountable.” 'To date, more than 17 women have publicly come forward to accuse Donald Trump of sexual misconduct,' lawmaker says. 'Simply said, Americans deserve the truth.' https://t.co/mIxkZRGYzP pic.twitter.com/QhBvmGSxE1 — CBS News (@CBSNews) December 12, 2017 At a news conference, Frankel said the letter – which originally had 58 signatures – had swiftly jumped to over 100 in all. “Americans deserve the truth,” Frankel told reporters. While the Democratic women were in the spotlight, some of their male colleagues also chimed in with calls for a more thorough review of the accusations against Mr. Trump. “If you called for Franken to step down, don’t you also have to say it is the right thing for the President to resign?” said Sen. Jeff Merkley (D-OR) on CNN.
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